April 1, 2025
Simple UX/UI Changes That Keeps Customers Coming Back
Poor digital experience drives 89% of consumers to competitors, making UX a vital part of customer retention. Keeping existing customers costs five times less than getting new ones, yet many businesses fail to keep their users active.Good user experience goes beyond attractive designs. The real value lies in creating meaningful interactions that make users want to return. Effective UX boosts retention rates, which leads to increased revenue and brand loyalty. The average retention rate in eCommerce sits at 30%, and businesses find this number challenging to improve.This piece offers simple UX improvements that turn first-time visitors into loyal customers, and maintain their loyalty. You'll discover proven strategies to make great first impressions and build advanced features that keep customers returning.
Digital Growth